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IS MY CREDIT CARD TRANSACTION SECURE?

Yes! Credit card transactions at the Big Hat Store are protected using a secured sever and advanced SSL encryption technology.  For those who are more technically inclined, our credit card processing is Level 1 PCI DSS compliant meeting the toughest standards in the industry.  So, you can have confidence in shopping and ordering products on our site.

WHAT'S OUR PRIVACY POLICY?

We consider your information to be private. We do not offer or sell your information to anyone.

DO WE ACCEPT INTERNATIONAL ORDERS?

Yes, we do accept international orders from many countries (e.g., Canada, UK, Australia, New Zealand, Germany, Sweden, Finland, Japan, etc.). Even so, there are a number of countries where we do not accept credit cards (e.g., Indonesia, Malaysia, Nigeria) due to past problems with fraudulent cards.

DO WE ALLOW MAIL IN ORDERS?

Yes, we do allow mail in orders.  Best and easiest way to handle this is to:  1) Shop and place items into the shopping cart and then printout the shopping cart 2) Add the flat rate shipping amount listed on the shopping cart page to the total  3) Make out a check or money order for the total amount (i.e., hat cost plus shipping) to the "Big Hat Store"  4) Mail your order including check or money order to Big Hat Store, 2331 Cheswick, Troy MI  48084.  Note - If you're having difficulty printing out the shopping cart, it's okay to write down the items you'd like to order on a piece of paper including shipping costs and use that instead. 

HOW DO I TRACK MY ORDER?

For Domestic orders - When your order ships out, you will be sent an email containing your shipping address, shipping date and a link to check on the shipping status of your order.

For Canadian and International orders - When your order ships out, you will be sent an email containing your shipping address and the shipping date.

ARE YOUR HATS LARGER AROUND AND DEEPER THAN NORMAL HATS?

Absolutely! Our big hats are larger around, have more depth, and contain more cloth than normally sized hats. Our hats are made from custom patterns specifically designed for people with big heads. Big Hat Store hats won't ride up on the top of your head like a beanie or other hats.  They are designed for great comfort, fit and looks!

ARE YOUR BASEBALL HATS ONE SIZE FITS ALL?

No!   Our hats are offered in multiple extra large sizes including 2X, 2X-3X, 3X, 3X-4X and 4X with each size made to fit progressively larger head sizes.  Refer to our sizing charts for specifics.  Our hats will not fit mere mortals (people with normal sized heads).

WHAT'S THE DIFFERENCE BETWEEN THE DIFFERENT TYPES OF BASEBALL HATS LISTED ON OUR SITE?

Each of the baseball categories we offer has a brief description listed near the top of the screen listing the specified hats.  However, if you'd like to see descriptions for all the hat types on a single page, please click here to visit our Baseball Hat Styles page (this link is also listed at the bottom of any Big Hat Store screen).

CAN I ORDER JUST 1 HAT?

Yes, feel free to order just one hat or several hats!

DO YOU OFFER OTHER COLORS NOT LISTED ON THIS SITE?

Yes, we can custom build most any baseball hat to your color, style and size specifications provided you purchase at least 36 hats.

IF I STILL HAVE A QUESTION, WHO CAN I CONTACT?

Send us an email at support@bighatcompany.com or through our "CONTACT US" screen (see this option near top of this screen) any time. Or, you can reach us direct at 877-995-4287 during our standard business hours from 10 am to 5 pm (EST), Monday through Friday.