Returns
We work to keep our return process simple and hassle free.
- You may return a hat for any reason up to 60 days after purchasing the hat.
- All hats must be in original condition.
As long as 1 and 2 are true, you are eligible for a refund.
To start a return, please click here.
We offer Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.
Hat refunds will be issued within 21 days we receive the return.
Swaps
For your convenience, we offer the added option of swapping a hat for another hat within 60 days of purchase. All hats must be in original condition.
For swaps please return the hat with a brief note describing the replacement hat you'd like. We will ship the requested hat back to you only charging you for the added price, if any, of the new hat.
We do not charge for shipping the replacement hat(s) back to you. As with returns, we do not currently provide shipping labels for hats shipped back to us.
Send Swaps to:
Big Hat Store
330 E. Maple Road Suite C
Troy, MI 48083