Accessibility

Accessibility

Big Hat Store wants everyone to shop for hats that fit, including customers who use keyboards, screen readers, magnification, captions, or other assistive technology.

This page describes our goal, how we work toward it, and how to reach us if something on bighatstore.com gets in the way. We do not claim that the site is fully ADA compliant or free of barriers.

Our commitment

We aim to make product pages, cart, checkout, and customer accounts usable without relying on a mouse, and without requiring vision, hearing, or fine motor control that a customer may not have.

Our technical target is the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. We use that as a practical standard. The Americans with Disabilities Act does not name WCAG as the official web rule.

How we work on accessibility

We try to:

  • Provide text alternatives for product and lifestyle images where they convey meaning

  • Keep text readable against background colors

  • Support keyboard navigation for menus, filters, cart, and forms

  • Label form fields so they can be understood by screen readers

  • Avoid trapping keyboard focus in pop-ups and drawers

  • Make sure customers can complete an order, or get equivalent help from us if a barrier blocks checkout

The store runs on Shopify. Theme code, apps, payment providers, and third-party widgets can affect accessibility. We review those pieces as we add or change them, but we cannot control every third-party interface.

Known limits

These are areas we know may still cause problems:

  • Some product photos may still lack complete alternative text

  • Theme animations, sliders, and review carousels may be harder to use with a keyboard or screen reader

  • Apps for reviews, returns, sizing, or marketing may not meet the same standard as our core pages

  • Checkout and payment screens include Shopify and processor interfaces we do not fully control

  • Older browser or assistive-technology combinations may not work as well as current ones

We update this list as we learn more. If you hit a barrier that is not listed, please tell us.

If you cannot complete an order

If a barrier stops you from browsing, adding a hat to the cart, checking out, or managing an order, email us. We will try to complete the purchase with you by phone or email, or otherwise provide the same products and information.

Please include:

  • The page URL

  • What you were trying to do

  • The browser, device, and assistive technology you use, if you know them

  • A short description of what happened

We will reply as soon as we reasonably can during regular business hours.

Email: support@bighatstore.com

Contact form: https://bighatstore.com/pages/contact

Big Hat Store
Hats For Big Heads sized 2XL–4XL

Feedback

Accessibility feedback is welcome even when you are not placing an order. Tell us what worked and what did not. That helps us prioritize fixes.

Updates

We last reviewed this statement on August 27, 2026. We will update it when our practices or known limits change.

This statement is for information only. It is not a warranty and is not legal advice.