Terms & Conditions
Customer Satisfaction
At the Big Hat Store customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, please refer to our return policy by selecting that link at the bottom of this page. You may also contact us by sending an email to support@bighatcompany.com or by calling us at 877-995-4287.
Your Privacy
At the Big Hat Store, your personal information is confidential. We consider all information that you submit through our order form or any other means to be private. We do not offer, share or sell your information to anyone. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.
Pricing, Payment & Sales Tax
All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept most all major credit cards for online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. Michigan sales tax is applicable to all orders placed by Michigan residents.
Shipping
Most orders ship out from our warehouse within 24 hours of order receipt M-F. Although most online domestic orders are processed and delivered within 3 to 5 business days, please allow up to 1 week for delivery. For Canadian orders, please allow 7-10 days for delivery. For international orders, please allow 2-3 weeks for delivery. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Please check with your country's customs office to determine what these additional costs will be prior to buying.
Colors
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
These Terms and Conditions May Change
The Big Hat Store reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of our Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.
Copyright Notice
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the "Content") is the exclusive property of the Big Hat Store and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by the Big Hat Store. Except as noted, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of the Big Hat Store.
